All domestic orders ship with a FREE prepaid return mailing label. To ship an item back to REVOLVE please:
Pack your item(s) into the return bag/cardboard box and affix the prepaid mailing label.
If you are including items from multiple orders please write down the order numbers on a sheet of paper and include them in the package.
For exchanges, we recommend you reserve your exchange item online via your purchase history or contact customer service to place your desired exchange on hold so it does not sell out while we await your package.
Drop your package at a UPS/FedEx location (determined by your return label) without waiting in line. The label is prepaid and requires nothing else on your end. Visit the UPS or FedEx site to find the closest location.
Alternatively, you can leave the package off at a location that has a daily UPS/FedEx pick-up.
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. REVOLVE warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.
After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.