よくある質問

  • 質問:WHAT IS THE LOYALTY PROGRAM?
    A:The LOYALTY Program rewards you for shopping on our sites. Every 2,000 points you earn gets you $20 in REWARDS, which can be redeemed on REVOLVE.com or FWRD.com! Your combined net spend on REVOLVE and FWRD counts towards your loyalty status (loyalty tier) on each site (respectively), and REWARDS can be redeemed on either site.
  • 質問:WHO CAN JOIN THE LOYALTY PROGRAM?
    A:The LOYALTY Program is available to US residents who are at least 18 years old at the time of enrollment. All communications will be in English and the currency value will be in USD.
  • 質問:IS IT FREE TO JOIN THE LOYALTY PROGRAM?
    A:Yes! The LOYALTY Program is free to join. There are no enrollment or annual fees and no credit card application. You must register for an account on www.revolve.com or www.fwrd.com in order to participate in the LOYALTY Program. Just provide your full name, email address, and agree to the LOYALTY Program terms and conditions.
    Opting in on one of our sites will opt you in to both sites regardless of which site you initially opted in to. Your account credentials (same login) are the same for both Revolve.com and FWRD.com.
  • 質問:WHAT IS THE RELATIONSHIP BETWEEN MY REVOLVE POINTS AND FORWARD POINTS?
    A:Points are earned independently on each site and counted separately towards earning LOYALTY REWARDS. This means Points earned on REVOLVE.com and FWRD.com are not combined. However, earned REWARDs can be used on either site. We also count your combined spend (on both REVOLVE.com and FWRD.com) toward your loyalty status (loyalty tier) on each site (respectively). Make purchases to increase your loyalty status and gain access to additional perks!
  • 質問:WHERE CAN I EARN POINTS?
    A:You earn points on anything you buy and don’t return on REVOLVE.com and FWRD.com. Points will be applied to your account 30 days from the date of shipment. Taxes, fees, services (including shipping and gift wrap), gift certificates, coupons, and REWARDS applied to a purchase do not qualify for points. Please visit REVOLVE Loyalty and FWRD Loyalty for more information on how many Points can be earned for purchases, promotions, and other qualifying activities.
  • 質問:WHAT DO I GET WITH MY POINTS?
    A:Once you have earned 2,000 points on either the REVOLVE.com website or the FWRD.com website, we will automatically convert those points to $20 in REWARDS that can be used to shop on REVOLVE.com or FWRD.com.
  • 質問:DO POINTS EXPIRE?
    A:Yes. Points earned but not converted to REWARDs will expire one year from the date when your last points were earned.
  • 質問:DO REWARDS EXPIRE?
    A:Yes. REWARDS expire 90 days from the date and time they are issued. The expiration date is stated under Points & Rewards history under your LOYALTY Program account for your convenience.
  • 質問:HOW DO I USE MY AVAILABLE REWARDS?
    A:When you are logged in to your REVOLVE or FWRD account (the same account login will work across both sites), your REWARDs are automatically available to you at checkout. At Checkout, click "Redeem" under the "REWARDS" section.
  • 質問:WHY DIDN'T I EARN REWARDS POINTS ON MY PURCHASE?
    A:There are several reasons you might not have earned points on a specific purchase. The most common reasons are:
    You checked out as a guest. Make sure you log in to your account before checking out so we can apply points to your account. Unfortunately, you cannot earn points for a transaction after the time of purchase.
    You returned your purchase. Please note that you will only receive points for items you purchase and do not return. Points will not be posted to your account until 30 days after the items ship.
    You shipped your items to locations outside of the United States. You will not earn points for shipments made to destinations outside the United States.
  • 質問:商品を返品したら、ポイントはどうなりますか?
    A:All points earned from the item, including bonus points, will be deducted from your account when merchandise is returned. It is possible your account could have a negative balance after merchandise is returned.
  • 質問:WHAT HAPPENS WHEN I RETURN AN ITEM PURCHASED WITH REWARDS?
    A:If you return an item that was purchased with REWARDS, the dollar value of the REWARDS spent on the purchase will be credited to your account in the form of REWARDS. If you bought multiple items in a purchase partially paid with REWARDS, your account will be credited with the dollar value of the REWARDS spent on the entire purchase before any other payment method is refunded.
  • 質問:CAN I TRANSFER MY POINTS?
    A:No. Points are earned on purchases you've made while logged into your account and cannot be transferred to other accounts. Your LOYALTY Program membership can only be associated with one account. Points earned on multiple accounts will not be combined.
  • 質問:CAN I TRANSFER MY REWARDS?
    A:No. REWARDS are converted from points earned on purchases you've made while logged into your account and cannot be transferred to other accounts.
  • 質問:月のおすすめブランドでポイント3倍を獲得、という内容のEメールが届きました。詳細を教えてください。
    A:For that month, you can choose a day to receive triple the points you normally receive per dollar on the brand-of-the-month. For example, if Tularosa is the brand-of-the-month in January, VIP members would receive 9 points per dollar instead of 3 points per dollar spent on Tularosa items on a day of their choosing in January. Select "I want my monthly triple points today!" at checkout to choose your triple points day.
  • 質問:HOW CAN I ACHIEVE A HIGHER LOYALTY STATUS (LOYALTY TIER)?
    A:You are placed into a loyalty status (i.e. loyalty tier) based on your combined year-to-date spend on REVOLVE.com and FWRD.com. Your eligibility for higher levels is based on your net spend per each calendar year. Each site has its own set of tiers and perks. Make eligible purchases to increase your loyalty status and gain access to additional perks! For more information on net spend needed for each loyalty tier and their perks, please visit REVOLVE Loyalty Club and FWRD Loyalty Club.
  • 質問:IF I MOVE UP A TIER LEVEL, WHAT HAPPENS TO MY PREVIOUS BENEFITS?
    A:Every time you achieve a new tier level, you continue to receive the benefits of all the preceding levels.
  • 質問:HOW LONG WILL MY LOYALTY STATUS and BENEFITS LAST?
    A:Your loyalty tier level and benefits are good for the calendar year in which you qualify. After that, you must requalify annually.
    For example, if your REVOLVE and FWRD year-to-date net purchases exceed $500 by December 1st, 2020, you'll receive REVOLVE Star and FWRD Level 1 benefits through December 31st, 2020. If your year-to-date net purchases exceed $2,000 by February 1st, 2021, you'll receive REVOLVE VIP and FWRD Level 2 benefits until December 31st, 2021.
    We reserve the right to alter or discontinue the program at any time, at which point you will no longer be able to accrue points and your benefits will no longer be valid. REWARDs already issued will be valid for 90 days from the date and time they are issued.
  • 質問:ポイントや特典を受ける資格を失うことはありますか?
    A:Benefits, including REWARDS and points will expire immediately if we end the LOYALTY Program, except that REWARDS that have already been issued will be valid for 90 days from the date they are issued. We reserve the right to disqualify any person from participating, or to cancel your participation in the LOYALTY Program if we believe you are violating the Terms and Conditions, reselling products, manipulating the program, making excessive returns, engaging in fraud, abusing rewards privileges or otherwise acting in a way that is inconsistent with the program’s intent, or for any other reason we deem necessary in our sole discretion. If your account is cancelled or you opt out of the LOYALTY Program, you forfeit any unused REWARDs as well as all LOYALTY Program points that have not been redeemed.
  • 質問:HOW DO I ATTAIN ELITE STATUS AND WHAT BENEFITS ARE AVAILABLE TO ME? (Revolve)
    A:We will invite select VIP members to Elite status. Elite Members are invited to exclusive REVOLVE events.
  • 質問:HOW DO I CANCEL MY REVOLVE LOYALTY MEMBERSHIP?
    A:Click "Opt Out" on the Opt Out section of the Loyalty page in your account. You will lose your rewards, points, and benefits on both sites. Rewards, points, and benefits cannot be recovered. If your account point balance is below zero at the time of opting out, that negative point balance will be retained if you rejoin.
  • 質問:WHERE CAN I FIND THE COMPLETE TERMS AND CONDITIONS FOR THE LOYALTY PROGRAM?
    A:For the complete terms and conditions, please visit REVOLVE Loyalty terms and FWRD Loyalty terms.
Other Questions?
If you have any other questions, please contact Customer Service - always happy to hear from you!